Return Policy

Zopaflame accepts 100% returns. If you are not satisfied with any fireplace, we will refund 100% of your purchase. Simply call or email ( for a Return Authorization Number and return the item in the condition in the original packaging within 30 days of delivery to:

  • Company: ZopaFlame LLC
  • Address: 11151 Bridgeport Road, #2228, Richmond, BC, Canada.  V6X 1T3 
  • You will be responsible for return shipping charges unless it is our responsibility or the fireplace is defective.
  • You must notify us of your intent to return within 30 days.
  • The item must be returned in sellable condition in the original packaging.
  • Our return policy applies to cancellations made after an item has shipped or refusal at time of delivery.
  • Refunds will be applied to the same payment method used when original purchase was made with 3-5 work days. .

    We want to make sure that you are happy with your purchase. To return an item, submit your request in writing and send it to  We will send you a prepaid shipping label and instructions on how to send your item back to us. 

    If you are a newly registered buyer, purchasing and returning for the first time, please visit the link below, and return according to the process.


    To request a return authorization number and instructions, please send information to below email address.


    • Business Hours:
    • Mon - Sat: 9AM – 6PM PST
    • We will respond to your requests within 24 hours.


    • After conducting thorough research, I decided to purchase a fireplace from Zopaflame Fireplace Store.
      I was pleased with their pricing, but what really stood out was their exceptional customer service. When I encountered an issue with the silver trim, I reached out to Zopaflame Fireplace and was pleasantly surprised when the correct items were promptly shipped to me the following day. Jessie went above and beyond in helping me obtain the proper return authorization and all necessary documents to return the incorrect item at no cost to me, including return shipping. Thanks to their excellent.

      - Charles W.

    • I had such a great time throughout the whole process and the customer service was exceptional! Now I can hardly wait for the installation, fingers crossed that everything will turn out great and it looks amazing. Even though I had another vendor who offered a lower price, your kindness and helpfulness convinced me to choose your company. I'm really excited to continue doing business with you in the future.

      -Mark F.

    • I had a really good experience
      trading with this company. Their prices were affordable, the delivery was super fast,
      and the service was really hassle-free. I did run into a bit of trouble with an electric fireplace unit not fitting in my space. But, when I reached out to customer service, they were quick to help and refunded my money. They even took the fireplace back without any extra charge. They provided me with a new fireplace that fit perfectly and now I'm extremely happy with their service.

      Overall, I'm really satisfied with
      this amazing company.

      - Don Clark

    • This contemporary fireplace is truly stunning and user-friendly. Its versatility, including
      adjustable colors and flame heights, and the option to use it as a heating alternative,
      make it an excellent value for both functionality and aesthetics. Additionally, it is highly economical when used without the heating feature.
      You can also enjoy its cozy ambiance for hours on end,
      making it a perfect addition to any room in your home.
      Overall, I highly recommend this fireplace as a definite winner!


    • I've been using an electric fireplace for a while now,
      but my spouse always had doubts about whether it was authentic or not. Luckily, we found Zopaflame's electric fireplaces and they were super accommodating and helpful!
      The whole process of finding and buying what we needed was a breeze, And when our new electric fireplace arrived, it was in perfect condition and setting it up was a piece of cake. We're so happy with how it looks and can't wait to enjoy it for years to come!

      -Streisand's M.

    • We went for an electric fireplace to stick to our promise of going all-electric and reducing our dependence on fossil fuels, since we're powered by 100% renewable energy. It fits perfectly in this. Love everything about it.
      With the new fireplace and surround it really updated the room. We love the look, the size, the different colors and the warmth that the heater puts out.


    Customer Service:

    Business Hours: Mon - Sat 9 AM - 6 PM PST

    Phone: 1-888-700-5228


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