We offer free shipping on all fireplaces. Estimated delivery within 3-15 business days. Shipping times vary by location, But you should expect delivery times.

All fireplaces for sale come with a hassle-free 2-year warranty. If it is a problem with the whole machine, we will replace it for free; If a component is broken, we will mail a spare to the customer and arrange for a local technician to come and replace it.

Yes, we have warehouses in Seattle, US and Vancouver, Canada. Worry-free after-sales service.

All orders will have free shipping. Free returns are only in case of seller's fault or the fireplace product itself is defective. In other cases, the customer needs to bear the return fee.

An electric fireplace serves as a supplemental heating device. It is not a substitute for the main heating equipment system in the house. it provides a maximum of 5000 Btu of heat. zone heating 400 square feet.

Yes, ETL/CETL-certified featuring overheat protection for safety.

If you're not satisfied with an item that you purchased from Zopaflame, you can return it within 30 days after delivery for a full refund, as long as the item is in its original condition and packaging.

No. The whole unit has been tested and works well before packing. All the buyer needs to do is remove the front glass, place the decorations, and put the front glass back on. that's all.