Frequently Asked Questions - About Products

Q1: Does your online store have a physical presence in the US or Canada?

A: Yes, we have warehouses in Seattle, USA and Vancouver, Canada. Worry-free after-sales service.

Q2: Does the fireplace require buyers to spend a lot of time assembling it themselves?

A: No. The whole unit has been tested and works well before packing. All the buyer needs to do is remove the front glass, place the decorations, and put the front glass back on. that's all.

Q3: Is the product certified?

A: Yes, ETL/CETL-certified featuring overheat protection for safety.

Q4: Does this unit actually heat a room?

A: An electric fireplace serves as a supplemental heating device. It is not a substitute for the main heating equipment system in the house. it provides a maximum of 5000 Btu of heat. zone heating 400 square feet.

Q5: Do you offer free returns?

A: All orders will have free shipping. Free returns are only in case of seller's fault or the fireplace product itself is defective. In other cases, the customer needs to bear the return fee.

Q6: How do you do after-sales service?

A: All fireplaces for sale come with a hassle-free 2-year warranty. If it is a problem with the whole machine, we will replace it for free; If a component is broken, we will mail a spare to the customer and arrange for a local technician to come and replace it.

  • After conducting thorough research, I decided to purchase a fireplace from Zopaflame Fireplace Store.
    I was pleased with their pricing, but what really stood out was their exceptional customer service. When I encountered an issue with the silver trim, I reached out to Zopaflame Fireplace and was pleasantly surprised when the correct items were promptly shipped to me the following day. Jessie went above and beyond in helping me obtain the proper return authorization and all necessary documents to return the incorrect item at no cost to me, including return shipping. Thanks to their excellent.

    - Charles W.

  • I had such a great time throughout the whole process and the customer service was exceptional! Now I can hardly wait for the installation, fingers crossed that everything will turn out great and it looks amazing. Even though I had another vendor who offered a lower price, your kindness and helpfulness convinced me to choose your company. I'm really excited to continue doing business with you in the future.

    -Mark F.

  • I had a really good experience
    trading with this company. Their prices were affordable, the delivery was super fast,
    and the service was really hassle-free. I did run into a bit of trouble with an electric fireplace unit not fitting in my space. But, when I reached out to customer service, they were quick to help and refunded my money. They even took the fireplace back without any extra charge. They provided me with a new fireplace that fit perfectly and now I'm extremely happy with their service.

    Overall, I'm really satisfied with
    this amazing company.

    - Don Clark

  • This contemporary fireplace is truly stunning and user-friendly. Its versatility, including
    adjustable colors and flame heights, and the option to use it as a heating alternative,
    make it an excellent value for both functionality and aesthetics. Additionally, it is highly economical when used without the heating feature.
    You can also enjoy its cozy ambiance for hours on end,
    making it a perfect addition to any room in your home.
    Overall, I highly recommend this fireplace as a definite winner!


  • I've been using an electric fireplace for a while now,
    but my spouse always had doubts about whether it was authentic or not. Luckily, we found Zopaflame's electric fireplaces and they were super accommodating and helpful!
    The whole process of finding and buying what we needed was a breeze, And when our new electric fireplace arrived, it was in perfect condition and setting it up was a piece of cake. We're so happy with how it looks and can't wait to enjoy it for years to come!

    -Streisand's M.

  • We went for an electric fireplace to stick to our promise of going all-electric and reducing our dependence on fossil fuels, since we're powered by 100% renewable energy. It fits perfectly in this. Love everything about it.
    With the new fireplace and surround it really updated the room. We love the look, the size, the different colors and the warmth that the heater puts out.


Customer Service:

Business Hours: Mon - Sat 9 AM - 6 PM PST

Phone: 1-888-700-5228


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