Refund Policy

30 Day MONEY BACK GUARANTEE - NO RESTOCKING FEES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

While we do our best to process return requests in a timely manner, please allow us two to three weeks to process your return as we have to wait for the item to be returned and inspected before issuing any refunds. This excludes your financial institution's processing time for the amount to be into your account.

What our customers are saying...

After conducting thorough research, I decided to purchase a fireplace from Zopaflame Fireplace Store.
I was pleased with their pricing, but what really stood out was their exceptional customer service. When I encountered an issue with the silver trim, I reached out to Zopaflame Fireplace and was pleasantly surprised when the correct items were promptly shipped to me the following day. Jessie went above and beyond in helping me obtain the proper return authorization and all necessary documents to return the incorrect item at no cost to me, including return shipping. Thanks to their excellent.
- Charles W.
I had such a great time throughout the whole process and the customer service was exceptional! Now I can hardly wait for the installation, fingers crossed that everything will turn out great and it looks amazing. Even though I had another vendor who offered a lower price, your kindness and helpfulness convinced me to choose your company. I'm really excited to continue doing business with you in the future.
-Mark F.
I had a really good experience
trading with this company. Their prices were affordable, the delivery was super fast,
and the service was really hassle-free. I did run into a bit of trouble with an electric fireplace unit not fitting in my space. But, when I reached out to customer service, they were quick to help and refunded my money. They even took the fireplace back without any extra charge. They provided me with a new fireplace that fit perfectly and now I'm extremely happy with their service.
Overall, I'm really satisfied with
this amazing company.

- Don Clark
This contemporary fireplace is truly stunning and user-friendly. Its versatility, including
adjustable colors and flame heights, and the option to use it as a heating alternative,
make it an excellent value for both functionality and aesthetics. Additionally, it is highly economical when used without the heating feature.
You can also enjoy its cozy ambiance for hours on end,
making it a perfect addition to any room in your home.
Overall, I highly recommend this fireplace as a definite winner!
-Carol
I've been using an electric fireplace for a while now,
but my spouse always had doubts about whether it was authentic or not. Luckily, we found Zopaflame's electric fireplaces and they were super accommodating and helpful!
The whole process of finding and buying what we needed was a breeze, And when our new electric fireplace arrived, it was in perfect condition and setting it up was a piece of cake. We're so happy with how it looks and can't wait to enjoy it for years to come!
-Streisand's M.
We went for an electric fireplace to stick to our promise of going all-electric and reducing our dependence on fossil fuels, since we're powered by 100% renewable energy. It fits perfectly in this. Love everything about it.
With the new fireplace and surround it really updated the room. We love the look, the size, the different colors and the warmth that the heater puts out.
-Jocelyn