Refund Policy

30 Day MONEY BACK GUARANTEE - NO RESTOCKING FEES 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

While we do our best to process return requests in a timely manner, please allow us two to three weeks to process your return as we have to wait for the item to be returned and inspected before issuing any refunds. This excludes your financial institution's processing time for the amount to be into your account.

True-to-Life Flame Technology


Five signature flame colors, ambient crackling sound, and dynamic sparkle effects — all customizable with smart WiFi app or remote. Operates with or without heat.

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A New Kind of Cozy

The ReNova Series includes our latest innovations: breathing drift log flame set and new top-mounted warm lights — for a deeper, cozier glow.

  • Smart WiFi Control

    Adjust flames, heat, and ambiance remotely via app or remote.

  • Easy Installation

    Zero-clearance design fits flush in drywall, tile, or wood.

  • Versatile Use

    Operates with or without heat. Fireplace and aquarium modes available.

FAQs

What sizes are available in the ReNova Series?

Currently available in 32”, 35”, with future sizes coming soon.

Does it require professional installation?

No. It’s plug-in ready with standard 110/120V power.

Can it heat a large room?

Yes, it heats up to 500 sq.ft efficiently.

Customer Service:

Business Hours: Mon - Sat 9 AM - 6 PM PST

Phone: 1-888-700-5228

support@zopaflame.com

CONTACT US

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